Returns

Thank you for your order!

We offer 6 months warranty on all items purchased through our website. The warranty covers manufacturers defects, not general wear and tear.

Returning an item to La LOOP for an exchange or store credit is simple! Just follow the instructions below.

1. Contact our Customer Service department to obtain a Return Authorization (RA) number Monday-Friday 9am-6pm (PST)  (310) 449.1155. Don’t want to call?  Send us and email at: contact@laloop.com.
2. Fill out this Return/Exchange form.
3. Pack your item for return or exchange along with the original packing slip and the Return/Exchange form. Make sure to include the Return Authorization (RA) Number on the outside of the package.
4. Once we receive your package, please allow 5 to 10 business days to process your exchange or store credit.
5. For your protection, we suggest using UPS, FedEx or insured Parcel Post, as we cannot claim responsibility until the package is back in our hands.

We will handle the rest!  Please don’t hesitate to call us at (310) 449.1155 or email contact@laloop.com with any questions!