Is it safe to use my credit card online?

Absolutely. We have taken every precaution to make your transaction secure. Our Internet site utilizes industry-standard security measures, including 128 bit SSL (Secure Sockets Layer). Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone at 310.449.1155. All account information submitted to us is encripted and safely isolated from unauthorized Internet access.

How can I pay for my order?

For orders placed using this site, we accept Visa, Mastercard and American Express. If you choose to place your order through the mail, we also accepts checks and money orders. Orders paid by check will not be processed until the funds have been verified. If you are sending a check, please make the check payable to:

How much will my shipping charges be?

Your order will be shipped via regular post, Federal Express or DHL. You may choose your shipping preference upon checkout.

For international destinations, please note that you will be responsible for any duty and tax costs incurred. International destinations shipping charges are subject to change depending on the actual destination. International customers will be notified via e-mail of the final Shipping and Handling charges should they surpass the standard rate.

Can I get next day delivery?

Yes. However you must place an order before 11am Pacific Standard Time (PST). Orders received after 11am Pacific Standard Time will be shipped the following business day if an item is in stock.

When will my order be shipped?

Please allow 2 weeks for delivery. Your order may be shipped sooner if the item is in stock. Usually,when an item is in stock, it will ship the same day the order was placed if it is before 11am Pacific Standard Time (PST). If your order is  placed after 11am PST the shipment will go out the next day. If an item is not in stock, it will take 2-3 weeks to receive, as all our pieces are one of a kind, hand made.

How do I track my order?

If your order was placed through our website, and the correct email was provided at check out, then you should have received a confirmation email containing a tracking number once the item has been shipped. In the event that either no email was provided or the wrong email was given, they will need to call us directly to get the tracking number.

Didn’t provide an email address? Or maybe it was typed in wrong (it happens). Just give us a call at 310.449.1155 or email us at info@laloop.com and we will track your order for you.

What is your return policy?

You can review our entire return policy here.