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FAQ

 LA LOOP is legendary: We were female-founded in 1999 in New York City.

LA LOOP is patented: Our unique swivel hinge design allows the necklace to move independently from the LOOP, keeping glasses secure.

LA LOOP is global: LA LOOPs can be found in high-end eyewear boutiques across 28 countries, including Nigeria and Alaska!

LA LOOP is artisanal: Our leathers are hand-stitched and finished in a mill outside of Venice, Italy. Our LOOPs are all assembled by hand in the U.S.A.

LA LOOP is conscientious: Our beads come from certified gemologists who source ethically all over the world.

LA LOOP is family: Our partnerships with local owner-operated businesses mean everything to us. 

LA LOOP is good: Since establishing our LOOP IN program in 2019, we have given thousands of dollars in grants to non-profit organizations nominated by our Loopers and created opportunities for our community to Loop In and do good.

 

Q: Where do you ship?

LA LOOP currently ship to the 50 states, Puerto Rico, Canada, the UK, the Republic of Ireland, Europe, Japan and Australia. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico, and remote areas in Canada and Australia.

Q: How much will it cost to ship my order?

We order free standard shipping on orders over $150 in the continental United States.

Q: When will my order ship?

Orders will be shipped the same day if placed before 12pm PST Monday - Friday. Expedited shipping is available at additional cost depending on your location and order. If you choose to upgrade your shipping method to Expedited, your order must be processed before 12pm PST Monday through Friday, or it will ship out the following business day.

Business days are Monday through Friday, excluding United States federal holidays. 

Q: How do I make a return?

LA LOOP offers a 14-day return policy for items purchased through the laloop.com website. Unworn items in their original packaging are eligible for a full refund.

To return you LA LOOP, go to http://laloop.returncenter.com.

Should you have any questions, please do not hesitate to contact LA LOOP customer service at +1 310 449 1155 or hello@laloop.com.

Q: What do I do if my LA LOOP breaks? 

A: Every LA LOOP purchased through our website comes with a 1-year warranty. While we do not get complaints often, we promise to remedy the situation tout de suite.

Q: How can I keep my LA LOOP looking spiffy? I wear it every day.

A: Every LA LOOP comes with a microfiber pouch. That pouch is not just for storage (it sounds like you probably never put your LA LOOP away in a drawer anyway), it’s also a polishing cloth to help you keep your LA LOOP looking its best. 

Q: How many LA LOOPS are too many? (I am amassing quite the collection.) 

A: Some Loopers are devoted to a single style. Others prefer to change things up daily, matching their LOOP to their look or their mood. You do you. We won't judge. 

Q: My husband drives me crazy by constantly losing his glasses. Can LA LOOP save my marriage?

A: We recommend starting with either a Sport LA LOOP or our Classic leather LA LOOP. Be sure to take advantage of our LA LOOP gift packaging. You'll be celebrating your 50th anniversary before you know it. 

Q: I don’t wear reading glasses. Can I still wear a LA LOOP?

A: Bien sur! LA LOOP is perfect for sunglasses, too.

Q: Which length LA LOOP is right for me?

A: First decide where you’d like your glasses to hang. If you like them at the sternum, we suggest our shorter length (21 inches). If you feel comfortable with them hanging a bit lower, our longer length (25 inches) is your best bet. (Our Langston Adjustable Dog Tag style is fully adjustable so you can wear it long, short, or in between.) And in the event you feel you ordered the wrong length, we’re happy to swap it out.

 

LA LOOP Hang With Us

Easy Return

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Free US Shipping - Orders $150+

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Handmade

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Gift Packaging
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