Refund policy

We want you to love your LA LOOP. If something isn't quite right, we're here to make it easy. Below is everything you need to know about returns, exchanges, and our warranty—for both U.S. and international Loopers.

Returns at a Glance

United States

International

Return window

30 days from delivery

30 days from delivery

Exchanges & store credit

Free within return window

Free return label within return window

Cash refunds

$8 return label fee deducted

Return shipping paid by customer

Duties & taxes

N/A

Non-refundable; paid by customer

Final sale

Sale, discounted and “Vault” items

Sale, discounted and “Vault” items

 


Our 30-Day Promise

We offer a 30-day return policy on all eligible items purchased at laloop.com. You have 30 days from the date your order is delivered to request a return or exchange.

 

To be eligible, your item must be:

  • Unworn and unused, in the same condition you received it

  • Returned in its original packaging, including the microfiber pouch

  • Accompanied by proof of purchase (your order number)


We inspect every returned item. LOOPs that show signs of wear, damage, or missing packaging may be declined or subject to a partial refund.

 

 

How to Start a Return or Exchange

  1. Visit laloop.returnscenter.com.

  2. Enter your order number and email to begin.

  3. Choose exchange, store credit, or refund.

  4. Follow the instructions to print your label and ship your LOOP back.


Need a hand? Email hello@laloop.com or call +1 310 449 1155—we're happy to help.

 

 

U.S. Returns & Exchanges

For orders shipped within the United States:

  • Exchanges are always free. Wrong length, wrong color, or just had a change of heart? Swap it for the LOOP you really want and we'll cover shipping both ways–as long as you start the process within the 30-day return window.

  • Store credit is always free. Choose store credit and we'll send a prepaid label at no cost—plus you'll have that credit  ready in your account for your next LOOP purchase.

  • Prefer a cash refund? No problem. We'll still send you a prepaid label; a flat $8 return shipping fee is simply deducted from your refund.


Refunds are issued to your original payment method once we receive and inspect your return—typically within 5–7 business days. Your bank may take a few additional days to post the credit. Original shipping charges (if any) are non-refundable.

 

 

International Returns & Exchanges

We're proud to ship LA LOOP to Loopers around the world. International returns are welcome within the same 30-day window, with a few differences:


  • Return shipping is the customer's responsibility. We recommend a trackable, insured method—LA LOOP isn't responsible for items lost in transit.

  • Duties, taxes, and customs fees paid on your original order are non-refundable, as these are charged by your local government, not LA LOOP.

  • Shipping charges are not refundable. 

  • For exchanges, any new duties or taxes on the replacement item are the customer's responsibility.

  • To keep things simple and avoid extra customs costs, international Loopers may opt for store credit instead of a refund.


To start an international return, use laloop.returnscenter.com or email hello@laloop.com for a return authorization and our return address.

 

EU Right of Withdrawal (14-Day Cooling-Off Period)

If you're a consumer in the European Union, you have the legal right to withdraw from your purchase within 14 days of the day the last item in your order is delivered, without giving any reason. You can also cancel any time before your order ships. This right applies in addition to our 30-day return promise above.

How to withdraw

  • The easiest way: click "Cancel or Return an Order" in the footer of our store (or sign in to your account and open your order). Confirm your request in two steps, and we'll email you a confirmation right away.

  • You may also notify us by an unequivocal statement — email hello@laloop.com or call +1 310 449 1155. You can use the model withdrawal form below, but it isn't required.

Refunds

  • We'll refund all payments received from you, including standard delivery costs (excluding any supplementary costs if you chose a delivery method other than our least expensive standard option), within 14 days of receiving your withdrawal notice.

  • If your order has already been delivered, we may withhold the refund until we've received the goods back, or until you've supplied evidence of having sent them back, whichever comes first.

  • Refunds are made to your original payment method at no fee.

Returning the goods

  • Please send the goods back to us without undue delay and no later than 14 days from the day you notified us of your withdrawal.

  • You bear the direct cost of returning the goods. We recommend a trackable, insured method.

  • You're only liable for any diminished value of the goods resulting from handling beyond what's necessary to establish their nature, characteristics, and functioning.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract by email.)

To LA LOOP, hello@laloop.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [description / order number] — Ordered on [date] / received on [date] — Name of consumer — Address of consumer — Date.

 


Final Sale

Sale, “Vault” and discounted items are final sale and cannot be returned or exchanged, unless they arrive damaged or defective. For consumers in the European Union, this does not affect your statutory 14-day right of withdrawal described above.

 

 

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us at hello@laloop.com within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or full refund—including any return shipping costs—at no charge to you, U.S. or international.

 

 

Our 1-Year Warranty

Every LA LOOP purchased through laloop.com is backed by a 1-year warranty covering manufacturer's defects in materials and workmanship. The warranty does not cover general wear and tear, accidental damage, or loss.


While issues are rare, we promise to resolve any covered concern quickly and hassle-free. To make a warranty claim, fill out our retail repair form  (we will ask for your order number and a photo of the issue). For non-warranty fixes, we are happy to give you an estimate of what it would cost to fix your LA LOOP; please visit our Repairs page to give us more information.

 

 

Gifts

Received a LA LOOP as a gift? We've got you. Start a return at laloop.returnscenter.com with the order number, or contact us at hello@laloop.com, and we'll issue your refund as store credit so the original purchaser isn't notified. 


 

 

Retail Purchases

If you purchased your LA LOOP at a retail store, please reach out to them and they will be able to guide you through their individual return policy and, if necessary, whether it is possible to get your LA LOOP repaired. 


Questions?

We're here to help you find the perfect LOOP.


Email: hello@laloop.com Phone: +1 310 449 1155 Hours: Monday–Friday, 9 AM–5 PM PST